Human resources executives are continually challenged to measure, manage and improve the return on investments in employees, organizational development and performance and corporate culture.

But can the returns on investments in people be quantitatively assessed? Absolutely. Many of Lodestar's Human Resources Services lay the groundwork for such assessments by making direct linkages between employee attitudes and behaviors and their subsequent contributions to business results.

Lodestar helps clients build advanced ROI assessment systems customized to their exact human capital performance and ROI information needs. In providing these services, we draw from a variety of methodologies - including Employee-Customer-Profit and Service-Profit Chains, Total Customer Experience Models, as well as human capital performance dashboards and corporate balanced scorecards.

Ultimately, we equip human resources and other executives with the performance-based evidence they need to successfully compete for scarce resources at the CXO level. How? By demonstrating how investments in people, organizational development and performance and corporate culture impact larger business outcomes, such as customer loyalty, profitability and shareholder value.

Our core Human Resources Services offerings include:

Total Employee Engagement Assessor™. This is our state-of-the art measurement and tracking process for assessing all major elements of employee performance and productivity, as well as the state of the employee-employer relationship. Specific measurement constructs include employee commitment, employee business literacy, human capital alignment, resources sufficiency and needs assessment, corporate culture and total employee engagement - each of which can be measured independently or in various combinations.

Employee Attraction, Retention & Attrition Suite™. This suite helps clients win the "War for Talent" by providing performance measurements and tracking, as well as delivering diagnostic and predictive capabilities centered on the company's ability to attract and retain the "right" employees. The suite also assesses the root causes of employee attrition, differentiates between avoidable/unavoidable and desirable/undesirable turnover and profiles at-risk employees so that retention interventions can be launched.

Employee Brand Engagement & Culture Suite™. In conjunction with our Brand and Reputation Services [cross-link to that page], Lodestar offers the only formal approach for measuring employee brand engagement - that is, employees "living the brand" - and internal brand culture available on the market today. Our Employee Brand Behavior Dimensionalization Model provides a four-step process for transforming broad corporate-wide brand elements into specific, concrete behaviors that various groups of employees can take up in their day-to-day work lives.

Employer Brand Performance Suite™. Also conjunction with our Brand & Reputation Services [cross-link to that page], this suite offers methods and tools for narrowly assessing the role of the company's brand and reputation in attracting and retaining employees. It can also be modified to evaluate related constructs such as "employer of choice" and "best places to work."

Change Management and M&A Success Suites™. Two closely related sets of tools for measuring and better managing the "human side" of complex change and organizational integration initiatives.